Frequently Asked Questions
Here you can find out the most frequently asked questions asked by other BOOX users. If you can not find the questions you are looking for, please go to BOOX community and ask other BOOX fans. Alternatively, you can send us an email or speak to us via Facebook messenger.
Although some wacom pens may be compatible to Max 2 and Note, you are still recommended to buy a spare one from us to ensure pen's performance.
1.please press the power button for 8-10 seconds to reset your device.
2.Or you can try to restore the factory default settings as following steps:
Switch off the device firstly, and then long press "back + power" buttons at the same time , enter into recovery mode. Now choose “wipe data factory reset – yes, delete all user data - reboot” to restore factory default. This will delete the personal data (such as reading history, applications, some personal setting) but won’t delete files in storage.
Battery life greatly depends on how the device is used. If the device is only used for reading with Wi-Fi off, battery lasts weeks. However, if Wi-Fi is used much often, the battery could last only several days.
Amazon has a rule of 30-day return of all good purchases. If Amazon concludes that the returned products are still in a good condition for resale, they will resale the devices. However, if the device is not suitable for resale, they will return goods to us.
1. Open the book you want to export its notes. 2. Tap middle column area of device screen to pop up menu 3. Select "Notes", then tap "Export". Warm notice: You can export annotation/highlight contents as well as scribble notes. You are also able to choose notes color when exporting.
We are improving the compatibility of our devices to third-party apps, but it is still not perfect for all apps due to the E Ink screen refresh rate limitations. Please use our native note-taking application to take notes, which has no lagging and gives you feeling of writing on the paper.
Yes, you can annotate with the pen on PDF in zoom mode.
Download Install the Google App; Open “Voice Search”; Sign in to your Google Account; Give it Recording Permissions; Open the Settings App; Turn on “Google Voice Typing” in Keyboards; You can now use Google Voice Typing either in the stock keyboard or you can use it in Gboard
It depends. This also varies from models. We will broadcast online when there is a new version of firmware. However, you are also encouraged to check our Support page regularly to look for the latest version for your BOOX
So far background grid is only available for Note application. You therefore can not enable the background grid on Sidenote feature
Yes, Note has exact same software features as that on Max2
Yes, Sidenote feature is available on most book formats, including PDF, ePub…etc
Once you change the file in GOOGLE DRIVE, all changes will be automatically synced in cloud if you are connected with Wi-Fi.
Max2 has pressure sensitivity levels of 2048 while Note has levels of 4096. This means Note gives a better control of Wacom pen to draw thiner or thicker lines. But there is no lagging when you use Note application on both Max2 and Note.
When you are on Sidenote, you can not change the font size of the book text.
After you zoom the book page, all other actions done on PDF including annotation, highlights, scribbles could proportionally enlarge or shrink.
Max2 comes with 32GB storage while Max2 pro comes with 64GB storage. However, Max2 pro is only available for some special projects and is not available to mass markets.
1. Connect Max2 with your Mac through HDMI cable. 2. Go to Application page and tap App " Monitor" 3. The following resolution settings are recommended for a better display performance and visual experience:
1024x768pix with 100% zoom in
1280x960pix with 125% zoom in
1400x1050pix with 150% zoom in
Attention: Please ensure enough battery by plugging in power source (5V=2A) while Max2 is used as a second monitor.
First of all, please make sure that the HDMI interface of the computer is working. If you’re not sure, try to connect your computer to other devices through HDMI interface. Then make sure HDMI cable is plugged in tightly. Loose end can also cause problems.
When in Monitor mode, Max2 drains battery quickly. So please ensure to connect Max2 with 5V=2A adapter when using Max2 as a second monitor for proper performance.
For a better display performance and visual experience, the official recommended computer resolution settings are as follows:
1024x768pix with 100% zoom in
1280x960pix with 125% zoom in
1400x1050pix with 150% zoom in
No, for now we only produce version of 32GB storage, which is plenty to carry a large numbe of books and pictures.
Technically speaking, adding front light layer to current plastic-based flexible screen is very challenging since it will cause a lot of problems. However, we do not exclude the possibility in the future to add front light to our Note series.