Pre Sales Service:
Inquiry about the inventories and features about the products, please Send a message via Facebook Messenger and we will reply back as soon as possible. Or you could get more information about products in our official website via https://www.boox.com/products/.
After Sales Service:
You could learn more about from BOOX Help Center firstly. If that does not work, you shall determine whether it is hardware issue or software issue and contact us for further technical support according to the instruction as below. We will reply back as soon as possible.
| Purchase Channels | Hardware issues | Software issues & suggestions |
| Boox Shop | Fill in the Service Request Form with all information | You could submit the bugs on Feedback (Settings-Feedback) in your device. And you are warmly welcome to post the bugs with the build number and have discussion with other Boox users in our official forum via https://bbs.onyx-international.com. |
| Amazon | Fill in the Service Request Form with all information | |
| Taobao/Tmall /JD.com | Contact the after sales team via support@onyx-international.com | |
| Others | a. Under 1-year warranty: Please contact the seller directly b. Beyond warranty: Fill in the Service Request Form with all information |
Business Cooperation
If you seek for the business cooperation with Onyx, please contact us via facebook messanger or send a email to help@boox.com.
Visit us
Headquarter
32 Floor ,JingDian Building ,#159 Taohua Street ,South Guangzhou Avenue ,Haizhu District ,Guangzhou ,GuangDong ,China